MANA 298 Lecture Notes - Knowledge Management, Explicit Knowledge, Personalization
Document Summary
Knowledge management is essentially about getting the right knowledge to the right person at the right time. Knowledge management is concern with storing and sharing the wisdom, understanding an expertise accumulated in an organisation about its processes, techniques and operations. Knowledge management is concerned with people and how they acquire, exchange and share knowledge as it is for information technology. Benefits of knowledge management: helps the organization to know, what they know! i. e. , what are the strong capabilities/ staff and facilities they have, helps the organization to identify the concentration areas and less populated areas of knowledge. It helps the organization to collectively, share towards fulfillment of goals and objectives of the organization. Codification relies upon the explicit knowledge and is more focused on the sharing of knowledge mainly through reutilization of existing knowledge. Codification could perhaps be described as a people-to-document approach or as capturing knowledge from many for reuse by many others.
