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Lecture

BUSM 2200 Lecture Notes - Problem Solving, Hierarchical Organization

by

Department
Business Management
Course Code
BUSM 2200
Professor
L.Rahemtulla

Page:
of 3
Organizational Behaviour 1215
Ch. 8
Position Power Bases
1. Coercive Power- power based on fear
2. Reward Power- power based on ability to provide benefits or rewards to ppl
3. Legitimate Power- power based on relative position in organizational hierarchy
(authority, set deadlines)
Private sector- high power
Unionization- low power
4. Expert Power- power based on a person’s experience and knowledge (watching
the news)
5. Referent Power- you like the person and enjoy doing things for him/ her
6. Information Power- the person has data or knowledge that you need
Ch. 9
Conflict -> Competition -> Creativity -> Higher Performance
Exhibit 9-2 Conflict Handling Strategies and Accompanying Behavior
Uses: initiate negotiation, intervene as third-party
Forcing
Problem solving
Avoiding
Yielding
Compromising
Third Party Conflict Resolution
Mediator- neutral third part who facilitates a negotiated solution by using
reasoning, persuasion and suggestions for alternatives
Arbitrator- has authority to dictate an agreement
o Voluntary or compulsory
o Always results in settlement
o May result in further conflict
Negotiation Goals and Outcomes
Substance: Issue
OR
Relationship: People
An effective negotiation should consider both: win-win
Ch. 10
Characteristics of Org. Culture
Innovation and risk taking
Attention to detail
Outcome orientation
People orientation
Team orientation
Aggressiveness
Stability
Creating and Sustaining Culture: Keeping it Alive
Selection- identify and hire individuals who will fit in with culture
Top management- senior executives establish and communicate the norms of
org.
Socialization- org. need to teach the culture to new employees