GLIS 602 Lecture Notes - Lecture 2: Communication, Nominalization, Jargon
18 Jun 2018
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GLIS 602: Lecture Notes
Lecture 1: Introduction to the Course: January 9th 2018
Introduction:
oHow to make yourself marketable
oGoals;
Reflect on your journey and IS Knowledge
Develop professional skills and materials
Increase (understand) your “Marketability”
oRead both books (ebooks is fine no need to buy the real version) fully;
that’s the assigned reading.
First seven chapters of “Business Model You” book is correlated to
the assignment.
What are people skills?
oOur ability to properly deal with people over a wide range of different
professional situations.
oNeed to be good at reading people
oNeed to be good at reading situations
oAnticipation is key; the better we anticipate the better we can react.
oThis all starts with knowing your own skills and competencies.
Two common misconceptions;
oHaving good people skills means being liked and popular; NO- you
normally have to make unpopular decisions and sometimes you won’t be
liked
oYou are born with or without people skills- ALSO NO. You can develop
them.
Why Common Sense is not Enough
o“Behaving professionally” is made up of skill and common sense
common sense; widely held beliefs that are considered to be valid,
prudent and sound, which are also adopted by your group
members.
oProfessional skills are acquired but first, you must have some insight into
yourself
What people and professional skills and competencies are well-
developed in me?
which ones can I improve on and how?
oThis is personal, introspective and subjective, which means only you know
the answer.
Honest self and peer assessment is critical to improvement.
What are social skills?
oThe capacity for situation specific, inter-personal behavior that is effective
to achieve desired outcomes.
find more resources at oneclass.com
find more resources at oneclass.com
oThe most basic social skills come in the form of social norms and
manners;
Knowing what the customary way of behaving is
Repertoire of manners/behaviors epected of you
“etiquette”
Being respectful, courteous, polite.
What are some important professional skills:
oForbes top 8:
Communication, relationship building, decision making,
leadership, advocating and negotiation for yourself and your
causes
oKent survey; top ten skills that employees want.
Communication tops both lists;
oCommunication skills include a variety of media;
Face to face (verbal and no verbal)
Phone, email, text, IM/DM
Social media, internet, intranet
Presentations and written reports
oVariety of objectives;
Providing and accepting praise and criticism
Motivating and supporting/supervising and delegating
Persuading, negotiating, dealing with conflict
Creative effective teams and organized cultures
Managing and leading
Shared understanding is key to communication
oThe most important skill is perhaps listening
oExpressing interest, empathy
oNot interrupting
oNot letting prejudice get in the way
oBeing open to other(s’) ideas
oBuilding rapport
Emotions in Organizations;
o“Traditional’ viewpoint on emotions
oGoleman’s 1995 work on emotional intelligence legitimized and
popularized emotions as an integral part of organizational life.
What is Emotional Intelligence? EI
oEI is the capacity for recognizing our own feelings and those of others, for
motivating ourselves and for managing emotions well in ourselves and in
our relationships (Goleman, 2006)
oGoleman 2013 divides EI into four dimensions; self-awareness, self-
management, empathy/social awareness, and relationship management
Similar to other models
EI As a critical job skill for information and knowledge work;
oEmotional competencies and EI positively associated with;
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Lecture 1: introduction to the course: january 9th 2018. Introduction: how to make yourself marketable, goals; Reflect on your journey and is knowledge. Increase (understand) your marketability : read both books (ebooks is fine no need to buy the real version) fully; that"s the assigned reading. First seven chapters of business model you book is correlated to. Two common misconceptions: having good people skills means being liked and popular; no- you normally have to make unpopular decisions and sometimes you won"t be liked, you are born with or without people skills- also no. Which ones can i improve on and how: this is personal, introspective and subjective, which means only you know the answer. Honest self and peer assessment is critical to improvement. What are social skills: the capacity for situation specific, inter-personal behavior that is effective to achieve desired outcomes, the most basic social skills come in the form of social norms and manners;
