NUR1 220 Lecture Notes - Blood Sugar

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The Clinical Benefits of
Discussion
Outcomes Dr. Moira Stewart was looking for in her discussion:
- Good communication leads to:
o greater quality diagnosis
o Increase in adherence to treatment
- Understanding the nature of the problem
- In order to get patients involved, they should first be able to
understand
o Physicians must also see how the patient views the
treatment plan.
- Communication is proportional to the satisfaction
o If the patient is satisfied, it increases the chance of them
seeking help
o If they are satisfied with their doctor = better
- Often times, in the process of learning, patients may
misunderstand and forget what they need to do
o They should be able to ask questions and show their
concerns
Four E’s:
- Engaging
o Making connection with patient
- Empathizing
o Listening to the patient’s story, using the patient’s
language
o Articulating the patient’s feelings
- Education
o Providing info, but show them in a way they can
understand
- Enlisting
o Ensuring you and the patient are on the same page
Vs. Find it and Fix it Model (two F model)
- By utilizing the 4 E’s and the 2 F model = better outcome + get
patient satisfaction
Engagement:
1. Two way conversation
2. Open-ended questions
3. Time to talk
4. Ask patient’s understanding of their experience
a. Validate their experience
Empathy
- Patient feels heard and accepted
- Study-empathy saves time
Education
- Increase ability of patient to deal and cope
- Reduce anxiety
Enlistment
- Be confident of patient
“Bed –side manner
- Eg. Better communication led to better control of blood glucose
o Lowers blood pressure in hypertensive patients
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Document Summary

Outcomes dr. moira stewart was looking for in her discussion: Good communication leads to: greater quality diagnosis. In order to get patients involved, they should first be able to understand: physicians must also see how the patient views the treatment plan. If the patient is satisfied, it increases the chance of them seeking help. If they are satisfied with their doctor = better. Often times, in the process of learning, patients may. Enlisting: ensuring you and the patient are on the same page. Vs. find it and fix it model (two f model) By utilizing the 4 e"s and the 2 f model = better outcome + get patient satisfaction. Engagement: two way conversation, open-ended questions, time to talk, ask patient"s understanding of their experience, validate their experience. Study-empathy saves time misunderstand and forget what they need to do. Education: they should be able to ask questions and show their concerns. Increase ability of patient to deal and cope.

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