COLLAB 2N03 Lecture 17: Change Management
4 Mar 2016
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Document Summary
Change is an alteration or variation; the passing from one state or form to another; a disruption in expectations. Transition is what happens inside a person"s head during the change; an internal processing during the change; a behavioral reaction to the change; resistance/ avoidance; acceptance/ embracing; etc. The recognition that some current state of affairs is unsatisfactory (voluntary or involuntary) Employee attitude surveys, customer surveys, and accounting data are often used to anticipate: change problems and initiate change before crises are reached. The implementation of a program or plan to move the organization or its members to a more. Change efforts can range from minor to major. satisfactory state. (you are actually walking through the change: refreeze. The condition that exists when newly developed behaviors, attitudes, or structures become an enduring part of the organization. (in my new normal) The effectiveness of the change is examined and the desirability of extending change further can be considered.
