COLLAB 2N03 Lecture 13: Chapter13 Conflict
4 Mar 2016
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Document Summary
The process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviors intrapersonal( ; ): conflict within self experience insider yourself interpersonal( ): conflict between two people intragroup( ): conflict emerges with the group mezzo within intergroup( ): conflict between two groups/organizations/functional areas. Negative, dysfunctional, detrimental/ distracts managers/ managers motivated to eliminate or suppress conflict (conflict is bad they are shifted) Benefits of conflict are recognized/ realization that suppressing conflict can lead to further negative consequences/ conflict is seen as inevitable rather than avoidable. A number of factors contribute to organizational conflict. The identification with a particular group or class of people. People develop a more positive view of their own in-group and less positive view of the out-group, of which they are not a member (self-esteem is a critical factor) Attributing positive behavior to your own group should contribute to your self- esteem.
