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Flynn 1a03_2012_LECT_17.docx

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Department
Communication Studies
Course
CMST 1A03
Professor
Terry Flynn
Semester
Winter

Description
Lecture 17 CMST 1a03: Introduction to Communication Dr. Terry Flynn (Winter 2012) UHC – Chapter 7:  “Improving Interpersonal Relationships” Communication climates in interpersonal relationships Confirming and discomfirming messages • Recognition • Acknowledgement • Endorsement How communication climates develop Creating positive communication climates Managing interpersonal conflict • The nature of conflict o Expressed struggle o Perceived incompatible goals o Perceived scarce rewards o Interdependence • Styles of expressing conflict o Non assertion o Direct aggression o Passive aggression o Indirect communication o Assertion • Characteristics of an assertive message o B
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