COMMERCE 1B03 Lecture Notes - Lecture 13: Palpitations, Hypertension, Role Conflict
15 Apr 2016
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Document Summary
A process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Study and practice of conflict within the person. Study and practice of conflict between two people (boss and employee, peer to peer) Study and practice of conflict within a group. Study and practice of conflict within two groups (two departments, divisions, etc. ) Realization that suppressing conflict can lead to further negative consequences. Conflict is seen as inevitable rather than avoidable. Conflict can be a catalyst for change-- can be a good thing. Conflict can force org. to change their goals and priorities. Can force managers to look at problems that they have been ignoring/avoiding. Suppressing can lead to sabotage -- you will force people"s unhappiness to work. Can waste time and energy trying to undercut than to solve problems. See conflict as inevitable -- as for the contingency approach. I don"t see it the way you see it -- dif.
