SOCIOL 2SS3 Lecture Notes - Lecture 8: Cosmetology, Disjointed, Job Satisfaction
Document Summary
Taking as a starting point the useful abstraction that all jobs involve work on one of materials, information, or people, service work can be de ned as work that involves working on people. The presence of the service recipient within the labour process is the central de nitional element of service work (korczynski and macdonald 2009) With service work, it can not happen without clients present it is work on people: ex. When workers and customers meet that relationship adds a new dimension to the pattern of human relations in industry . Perishability: service work cannot be stored/ put away. Variability: of service recipient expectations and actions (reacting to client) Simultaneous production and consumption: the customer consumes the product at the same time you"re producing it. Inseparability: of service recipient from service process. Impression management (go man: social interaction is a play in which people present themselves so they appear in the best possible light.
