SOCSCI 2UF3 Lecture Notes - Lecture 3: Personnel Selection, Assertiveness, Reinforcement
27 Jan 2020
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Make it a good one: first impressions, dress, grooming, handshakes, eye contact, use appropriate language, introductions, remember names, take notes, politically correct first person language, etiquette accepting gifts/food, distractions, being prepared, timely. Aubrey daniels: daniels first editor of journal of organizational behavior management (jobm, performance management is a scientifically based data-oriented management system that consists of 3 main elements, measurement, feedback, positive reinforcement. Obm: aba graduate programs wmu, florida, unlv, business graduate university of detroit. Its focus is on organizational problems such as lack of knowledge and skills, occupational injuries productivity and quality deficits. Interesting information regarding reinforcement of individuals vs. teams and how as much as teamwork is valued usually only individuals are reinforced, only individuals are recognized and promoted. Steps of bst model: modeling, rehearsal (to competency, feedback, follow-up. B&b chapter 9 persuasion & influence: framing, presenting the discussion in a way you feel comfortable.
