MGMT 3230 Lecture Notes - Absenteeism, Process Flow Diagram, Process Design

• School: Mount Royal University
• Department: Management
• Course: MGMT 3230
• Professor: lorenzo petrin

Document Summary

**first step in production/service design is to decide whether to make or buy some or all of a product. **make to stock: producing & holding items in inventory for fat delivery to customers. Standardized products that have high predictable demand. **make to order: producing variety of products to customer specifications. Low demand customized products produced with complex but flexible processes resulting in long production lead time. **assemble to order: producing large variety of products after customer orders received. Standardized sub-assemblies & components held in inventory. Final assembly postponed until actual order for final product is received. **process design: determining the form & function of goods or services are produced. Job shop: small scale, high variety of goods/services, high flexibility [surgery, hair salon] Batch: moderate volume & variety of goods/services, moderate flexibility [bread, cookies, beer] Repetitive: high volume of standardized goods/services, slight flexibility of equipment. Continuous: very high volumes of non-discrete goods [gasoline, steel]