MGMT 3276 Lecture Notes - Lecture 4: Neuroticism, Westjet, Substance Abuse

• School: Mount Royal University
• Department: Management
• Course: MGMT 3276
• Professor: Harris Rubin

Document Summary

** perceptions, attitudes, and behaviour are influenced by both our cognitions and our emotions. Physiological, behavioural, and psychological episodes based on some cue [object, person, event] ** company that recognizes that generating positive emotions in the workplace is important. Dedicated to ensuring a world-class employment experience. They had: holiday parties, golf tournaments and such. ** relatively stable and enduring evaluations of things/people. Attitude objects are evaluated along a good-bad dimension. Evaluations are based on attitude components [abc model] ** employees are expected to manage their emotions at work. = effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. [controlling emotional displays in order to comply with organizations display rules: faking positive emotions [ex. Smiling, laughing with customers: faking negative emotions [ex. Pretending to care and empathize like oh, that sucks : suppressing positive emotions [ex. You made a huge sale but you can"t flaunt it lmao: suppressing negative emotions [ex.