SOCY 336 Lecture Notes - Lecture 12: Jeffrey Pfeffer, Informal Sector, Corporate Welfare

• School: Queen's University
• Department: Social Sci, Edu and Soc Work - Sociology
• Course: SOCY 336
• Professor: William Andrew Silver

Document Summary

Bureaucracy: issues: some are more likely to rise up than others, some key features: Unintended consequences - enron, walkerton, columbia space shuttle . Plan, organize and coordinate, manage and control: search for new managerial approaches. Scientific management (taylorism: frederick winslow taylor (1856-1915, factory worker - consultant, management approaches not scientific , time and motion studies, taylor"s principles of scientific management . Criticisms of scientific management: moral criticisms (values, theoretical criticisms (assumptions, technical criticism. Hawthorne studies (1927 32: major study in western electric"s hawthorne works in chicago, fatigue, monotony and productivity, findings: managers" interest matters. Assumptions of human relations theory: workers want to cooperate, attitudes, values, emotions, psychological needs, interpersonal relationships shape work behaviour, mayo (1945): modern workplaces as microcosm of larger society. Summary of key ideas and concepts: bureaucracy, silo thinking, bureaucratic personalities, informal work groups, lenski: technology and inequality, management ideology. Monday, march 6, 2017: scientific management/taylorism, fordism, human relations, hawthorne studies.