CMN 279 Lecture 3: Persuasive Message
10 Mar 2016
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Document Summary
We apologize for your experience you had with our services. I assure you the next ime you decide to use our service this incident won"t happen again. I believe your one of your concerns was the wait ime. We make it to our clients as soon as possible, but. I"m sure you"re aware that it was during a winter storm on a new year"s eve. I can imagine the frustraion from you and the driver. He was having as much diiculty delegaing through the traic in a winter storm on new year"s eve. I also feel your concern for the smell of the vehicle. The driver wanted to pick you up quickly, as you know the demand for the service was very high. Taking your concerns into acions, xcabber informed all drivers to cleanse the smell if such incidents as well as to not given any peanut or dairy products.
