CYC 101 Lecture Notes - Lecture 8: Professional Responsibility, Career Development, Communication Theory

• School: Ryerson University
• Department: Child and Youth Care
• Course: CYC 101
• Professor: Sheldon Reinsilber

Document Summary

Through communication relationships are established and quality of service offered in enhanced. Since this domain immediately surrounds the 4 domains of practice focused on the child, it has a strong influence on direct day-to-day work. Communication is a mediating domain that brings the outer two domains together with the four inner domains. Art of conversation is a critical skill as much of the work occurs in the milieu and is prompted by daily events. Conversations move from small talk" to meaningful talk" helps identify next steps". There are many micro skills involved: encouraging, questioning, paraphrasing, summarizing, etc. Involves attending to and understanding facial expressions, gestures, body movement and contact, eye contact, personal space, vocal tone, and quality. Certain rules for etiquette in different cultures and the interpretation of both language and gesture can be different for people from different regions therefore must be understood. It reinforces or contradicts what is being said while offering additional information to the other person.