CYC 301 Lecture Notes - Lecture 4: Information Overload, Narcissism, Active Listening
10 Dec 2016
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Document Summary
Describe five elements of the listening process: listening to someone"s recorded message without the person being. Listening is the critical process of selecting, attending, understanding, remembering, and responding to sounds and messages. Hearing is the physiological process of decoding sounds. Focusing on it as you short through the various sounds competing for your attention. The process of focusing on a particular sounds or message. Recalling information that has been communicated: short term memory. Where you store almost all the information you hear: long term memory. Events, conversations, and other data that are significant to us. Sorting through various sounds that compete for your attention. Listening style: preferred way of making sense out of the spoken messages we listen to. Understand why we listen and name several important barriers to effective listening. Consciously become aware of the self- focus and shift attention. Emotional noise: emotional arousal that interferes with communication effectiveness.
