ENT 505 Lecture Notes - Lecture 2: Statistical Process Control, Continual Improvement Process, Total Quality Management

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Audiofiles #2: statistical process control and total quality management. What is statistical process control (spc): focus on the variation of what we are measuring. Quality - to define what makes a product or service excellent; 100% results - 100% of the time top companies will only deliver products or services that meet or exceed a min. or standard that is higher than that of their competitors. Best companies will go thru their continuous improvement process to do even better. Can have a scatter diagram - requires extensive analysis in order to define where the real issues exist; the results are actually inconsistent - the variation is all over the place. Bringing the process to control may require many changes in our process. The problem is finding the culprits in our defined areas - all of our observations are outside our upper control limit.

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