ENT 601 Lecture Notes - Lecture 4: Udacity, Learning Curve, Voice Of The Customer

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Relationship between value proposition and customer segments. Rank each job according to its significance to the customer. Is it crucial or trivial: at what frequency does it occur, outline the context in which a job is done, that may impose constraints or limitations. Undesired costs and situations, risks, negative emotions we could solve them. The goal of everything above is to come up with the customer persona/architype. You know their pains and gains, their position/title, age/sex, role, where they buy, their budget. The goal is to know enough to draw day in the life of a customer. Who"s the (cid:272)usto(cid:373)er i(cid:374) (cid:272)o(cid:374)te(cid:454)t. the user of the produ(cid:272)t (cid:373)a(cid:455) (cid:374)ot (cid:271)e the perso(cid:374) (cid:449)ho pa(cid:455)s for the product (the economic buyer). User influencer recommender decision maker economic buyer saboteur. Your user may be teens, influencers are their friends, economic buyer is their parents.

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