RTA 102 Lecture Notes - Lecture 1: Maya Angelou, Design Thinking
19 Feb 2017
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Story is beginning, middle end with a meaning, not simply a recounting of facts. Emotional connections, photographs make things more real i. e syrian crisis. Emotional connection is more powerful than anything else. Empathy (cid:862)i"(cid:448)e learned that people (cid:449)ill forget (cid:449)hat you said, people (cid:449)ill forget (cid:449)hat you did, but people will never forget how you made them feel(cid:863) maya angelou. Empathize define ideate prototype test. The tea(cid:373) a(cid:272)t as i(cid:374)dividuals a(cid:374)d there is a la(cid:272)k of (cid:272)larity a(cid:271)out the tea(cid:373)"s purpose a(cid:374)d i(cid:374)dividual roles. Conflict arises as people begin to establish their place in the tea, There is a level of consensus and agreement within the team. The role of the leader is important in managing this. The group has a clear strategy and shared vision. It can operate autonomously and resolve issues positively. Establish structures, processes trust, good relationships, resolve conflicts swiftly, remain positive.
