GMS 400 Lecture 6: GMS401 Lecture 6
8 Feb 2017
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Document Summary
Quality management: management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control). A quality plan is a document, or several documents, that together specify quality standards, practices, resources specifications, and the sequence of activities relevant to a particular product, service, project, ir contract. Objectives to be attained (for example, characteristics or specifications, cost, and so on) Steps in the processes that constitute the operating practice or procedures of the org. Allocation of responsibilities, authority, and resources during the different phases of the process or project. Specific documented standards, practices, procedures, and instructions to be applied. Suitable testing, inspection, examination, and audit programs at appropriate stages. A method for measuring the achievement of the quality objectives. A documented procedure for changes and modifications to a quality plan as a process is improved. Other actions necessary to meet the objectives: quality assurance vs. quality control.
