GMS 401 Lecture Notes - Lecture 8: Kaoru Ishikawa, Genichi Taguchi, Pairwise Comparison

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Sw2h approach: a method of asking questions about a problem that begin with: what, why, where, when, who, how and how much. Appraisal (detection) costs: costs of inspection and testing. Benchmarking: process of measuring an organization"s performance against the best in the same or another industry. Brainstorming: technique for generating a free low of ideas on inding causes, solutions, and implementing solutions in a group of people. Cause and efect diagram: a diagram used to categorize the possible causes of a problem (fishbone diagram). Usually uses 4ms, machine, method, manpower, and materials. Check sheet: a sheet of paper that provides a format for recording and organizing data in a way that facilitates collection and analysis. Continuous improvement: never-ending improvements to key processes as part of total quality management. Control chart: a line plot of time ordered values of sample statistic with control limits. Failure costs: costs caused by defective parts or products.