GMS 450 Lecture Notes - Lecture 10: Iso 9000, Total Quality Management, Six Sigma
29 Mar 2017
School
Department
Course
Professor
Document Summary
A plain watch that keeps accurate time is of higher quality than an expensive gold watch that does not. There are two ways of de ning quality: conformance to requirements: the projects processes and products meet written speci cations. The international organization for standardization (iso) de nes quality as the degree to which a set of inherent characteristics ful lls requirements (iso9000:2000) >those requirements may be imposed by the government (such as the. Ontario building code) or by the client (deliverables in the agreement) or by a consultant (materials described in a building speci cation: fitness for use: a product can be used as it was intended. Fitness may be determined by the client, users or other key stakeholders. >if the lobby of a new condominium building has bare concrete oor, that would be acceptable under the ontario building code, but would not be considered suitable by most purchasers.
