HTH 601 Lecture Notes - Lecture 1: Canoe.Com, Conscientiousness, Proactivity

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Hth601- chapter 2: individual behaviour, personality, and values. Earliest formula: performance= person x situation, where person includes the individual (cid:272)hara(cid:272)teristi(cid:272)s a(cid:374)d situatio(cid:374) represe(cid:374)ts e(cid:454)ter(cid:374)al i(cid:374)flue(cid:374)(cid:272)e o(cid:374) o(cid:374)e"s (cid:271)eha(cid:448)ior. A(cid:374)other: perfor(cid:373)a(cid:374)(cid:272)e = a(cid:271)ilit(cid:455) (cid:454) (cid:373)oti(cid:448)atio(cid:374); aka (cid:862)skill a(cid:374)d (cid:449)ill(cid:863) the three (cid:373)ost dis(cid:272)ussed. In 1960, a 4th ke(cid:455) fa(cid:272)tor, role per(cid:272)eptio(cid:374)s (cid:894)the i(cid:374)di(cid:448)idual"s e(cid:454)pe(cid:272)ted role o(cid:271)ligatio(cid:374)s(cid:895). Situational factors r external, motivation and role perception is within the person. Mars is the deter(cid:373)i(cid:374)ate of e(cid:373)plo(cid:455)ee"s perfor(cid:373)a(cid:374)(cid:272)e, (cid:272)usto(cid:373)er ser(cid:448)i(cid:272)e, (cid:272)o(cid:449)orker (cid:272)ollegialit(cid:455), ethical behavior, and all other forms of voluntary behavior in the workplace. Forces within a person that affects one direction, intensity, and persistence of voluntary behavior. Moti(cid:448)atio(cid:374) is : direction; goal directed, knowing the path to take, intensity; amount of effort allocated to the goal, persistence; sustaining their efforts through out. Direction is where you steer the car, intensity is how much you push on the gas pedal, and persistence is in how long you drive towards your destination.