HTH 102 Lecture Notes - Lecture 9: Emotional Contagion, Interpersonal Communication, Team Dynamics

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 102
• Professor: Chris Gibbs

Document Summary

A process where individual influences a group to achieve common goal. A process, not a trait or characteristic; involves influence and is concerned with how a leader affects followers. Occurs in context of group; leaders & followers have a shared goal to achieve greater. Use combination of management basic (planning, budgeting, organizing, staffing, controlling, problem solving) Managers: reactive, exercise unidirectional authority, low emotional involvement (cid:862)(cid:396)eso(cid:374)ate(cid:863) system; present & past. Produce change through vison setting leadership (deal with change) Alignment of vision to org. strategies & ppl, creating culture, thinking ahead & inspiring ppl to follow direction leaders: multi-directional influence, emotionally involved (cid:862)e(cid:373)otio(cid:374)al (cid:272)o(cid:374)tagio(cid:374)(cid:863) Both needed for building & maintaining org to prosper. Best leadership style depends upon the context. Good leaders employ a supportive (helpful, collaborative) or directive (telling) style. Resonates in service; produces commitment to shared value. Premised upon compliance of followers through rewards and punishment (cid:862)do (cid:449)hat i ask, a(cid:374)d i(cid:859)ll (cid:396)e(cid:449)a(cid:396)d (cid:455)ou(cid:863)