HTH 102 Lecture Notes - Lecture 8: Employee Engagement, Organisation Climate, Organizational Commitment

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 102
• Professor: Chris Gibbs

Document Summary

Chapter 8 managing and engaging employee in service organization. Employee engagement: emotional commitment the employee has to the org. Help business grow (because shared goals and are rewarded for caring) Treat customer like loyalty & tell them about how good the org. is. People are a ser(cid:448)i(cid:272)e orga(cid:374)izatio(cid:374)(cid:859)s ke(cid:455) (cid:858)asset(cid:859) they are paramount to the provision of quality service outcomes. Engaged, committed, cared-for (cid:449)orkers do(cid:374)(cid:859)t get that (cid:449)a(cid:455) (cid:271)(cid:455) a(cid:272)(cid:272)ide(cid:374)t! Myriad of challenges associated with managing individuals but, it can be done! The (cid:449)orld(cid:859)s (cid:271)est ser(cid:448)i(cid:272)e orga(cid:374)izatio(cid:374)s e(cid:373)phasize the i(cid:373)porta(cid:374)(cid:272)e of the fro(cid:374)t-line worker and invest time, effort and resources to bring out the best in their workforce. Recurring excellence in hospitality practices focus on human resources management practices. Hospitality organizations may have a statement or motto that explicitly displays the importance the company places on its workers (cid:894)(cid:858)marriott wa(cid:455)(cid:859)(cid:895)