HTI 404 Lecture Notes - Lecture 4: Business Analyst, Customer Satisfaction, Information Technology Management

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTI 404
• Professor: Norman Shaw

Document Summary

Vanilla approach: use the standard erp package. Best of breed: integrated with other software. Erp vendor provides us with 3 core modules: Extended modules come from best of breed: (as pms opera (cid:523)name of the module(cid:524) Name (cid:498)associate(cid:499) (cid:498)associate(cid:499) = name given to the range. Erase the (cid:498)b(cid:499) and replace with exchange. It steering committee where to spend it $ Maintenance costs bugs are removed, etc. Investigate analysis design program and test implement maintain. Very organized way of getting something done: feasibility analysis. Links business needs with technical possibilities: program & test. Scope creep to make a small change and go back to analysis. Need to be controlled by project manager. New system on, old system off (cid:523)(cid:494)big bang(cid:495)(cid:524) Helps business move from old system to new system. New system first installed in one part of the organization. When it is working satisfactory, it is rolled out.