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Information Technology Management
ITM 100
Alec Cram

ITM 100 Uses of Information Systems in Businesses  Databases  Reports  Finance stats  Organize data and info **many different definitions of info systems** CHAPTER 1 Information System: a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization (via textbook) Transforming Data into Information (and maybe even Knowledge) – Data can be seen as raw numbers, figures, and facts (it is snowing outside) – Information can be seen as processed data or data with meaning (if it is snowing, it will take me longer to drive to school) – Knowledge can be seen as personalized information residing in the mind of the individual (each of the last five times it was snowing, it took 15 extra minutes to drive to school; I should leave a 9:00) Why do companies use information systems? Information systems can aid in delivering: • Operational excellence (e.g. efficiency, productivity) • New products, services, & business models • Customer and supplier intimacy (e.g. tracking customer preferences) • Improved decision making (e.g. data analytics) • Competitive advantage (e.g. distinctive use of technology) • Survival Differnet Functions Use IS Differently What Does IS Management Mean? Managers within organizations are responsible for: • Setting the organizational strategy for responding to business challenges • Deciding upon technical investments (hardware, software, networking, data management, etc.) • Overseeing the effective use of technology The ‘management’ of information systems refers to an integrated perspective regarding the use technology in business. IS management considers technical issues, as well as behavioral issues (i.e. how people use IS). Disciplines Related to Information Systems CHAPTER 2: How Businesses Use Information Systems Business vs Information Systems Processes Business processes • The manner in which work is organized, coordinated, and focused to produce a valuable product or service • Every business is a collection of business processes Information systems processes • Increase efficiency of existing processes • Enable new processes that can transform the business ******it is possible to be both******* Business processes examples: – Manufacturing and production Assembling a product – Sales and marketing Identifying customers – Finance and accounting Creating financial statements – Human resources Hiring employees Information technology enhances business processes in two main ways: 1. Increasing efficiency of existing processes Automating steps that were manual 2. Enabling entirely new processes that are capable of transforming businesses Change flow of information Replace sequential steps with parallel steps Eliminate delays in decision making Information System Types A wide range of IS types are utilized in organizations, including: – Transaction processing systems – Perform and record daily routine transactions necessary to conduct business – Examples: sales order entry, payroll, shipping – Allow managers to monitor status of operations and relations with external environment – Serve operational levels of organizations focusing on predefined, structured goals and decision making – Business intelligence & decision support – Business intelligence (BI) systems support middle management with monitoring, controlling, decision making, and administrative activities. – Management Information Systems (MIS) provide reports on firm’s current performance and answers to routine questions. – Decision Support Systems
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