ITM – 071 CLASS NOTES
September 4, 2013
What is information technology?
Something that takes an in put uses manipulation and produces an output using
calculation, communication and network.
September 11, 2013
Competitors of LCBO: Beer store
Competitors of Wine: homemade, independent retailors (ex. Wine rack)
Buyer power is limited for LCBO, because prices are fixed regardless of competition
because resources are limited for customers
Companies build customer loyalty by using contracts, point’s cards, etc
Supplier power is high for LCBO, because suppliers do not have many options to sell
their alcohol to.
THEREFORE: LCBO IS LOW THREAT OF NEW ENTRANCE AND LOW
THREAT OF SUBSITUTE PRODUCT
Buyer power is high because each retailor can adjust their prices according to consumer
buying patterns and demand.
Supplier power is also high because suppliers have many options to sell their
THEREFORE: GROCERY GATEWAY IS HIGH THREAT OF NEW ENTRANCE
AND HIGH THREAT OF SUBSITUTE PRODUCT
Example of Value Chain 1.18 is Apple.
If LCBO management didn’t support IT with their plans to improve technology
systems what would happen?
IT would spend a lot of money with little benefits
If LCBO warehouse and inventory management system failed what would happen? Angry votes/ citizens (LCBO run by gvt)
Is it unethical for LCBO to share info to govt?
Yes because I am protected under their private policy
Is Mr.Kelly doing the right thing?
Yes b/c he wants better competitive advantage
Decisionmaking: strategic, managerial and operational
September 18, 2013
As a future business leader studying business technology management BTM is
important to you because:
It enables business strategy
When you make it to the senior executive level in your career, you need to keep the
following in mind when you are planning strategy:
Information systems strategy needs to be aligned to business strategy
September 25, 2013
What is digital Darwinism?
Organizations which cannot adapt to the new technology in order to survive are doomed
Transistor based consumer electronics that sony introduced in 1960 is
Disruptive although it is innovative it created a significant change in the way we use
Digital divide in developing nations:
Disadvantaged because of lack of access to technology – also lack of familiarity
Amazon is an example of? Pure play – amazon is first and foremost pure play because it operates on Internet only…
no physical store …also a reintermediator and intermediary categories
Reintermediation helps with dealing with laws, customs etc when selling something in a
Rogers and Bell examples of:
Internet service provider
Online service provider – provides content
Application service provider experts
Supply chain Management for Walmart uses ____ to communicate stock levels and
orders with suppliers?
Internet public access
Intranet only those within organization can access
How many times someone clicks on an ad
Large defense plane contractor uses internet to pursure what model of ecommerce
B2G – business to govt
October 2,2 013
MID TERM REVIEW
Buyer, supplier, competitor, threat of new entrants, threat of substitute products
CIO CKO CTO CPO CSO
Data, information, knowledge
Business process customer and business facing ; modeling, engineering, reengineering
Asis and to be models
TPS, DSS, EIS
Metrics: effectiveness and efficiency
What if: sensitivity; goal seeking analysis Decision making; structured, semi, unstructured
Brick and Mortar: click and and mortar business
C2C B2B C2B B2C B2G
ISP OP ASP SOA SLA
Digital Darwinism; digital divide ; disruptive technology, disintermediation
Ecommerce versus e business
Internet, intranet, extranet
ERP; Core; extended
WWEK 6 LAB QUIZ 1
Chapter 3 Skills Challenge 1 or 2 page 373
Chapter 4 skills challenge 3 or 4 page 407
ERP in Shell
Core of ERP is :
A well fitting ERP system has:
No major process gaps, some minor
Percentage of overall budget for sats:
Effective Supply chain management cannot
Decrease its power as a buyer
As a supply chain manager, you need to be aware that the following is key to supply
chain management success: Orient your SCM practices to be futureoriented
SCM focus on extending beyond your company’s four walls to influence all but which of
What influence decisions
Productivity, costs, flexibility quality and customer satisfaction
October 23, 2013
Porter suggests that business tech can improve efficiencies in your value chain (in the):
a) Linkages between primary activities
Netflix is a threat to video stores because:
Substitute product or service
If a surgeon wanted equipment to do what it tells it to, what kind of technology would be
Virtual reality not really learning, just taking direction
Business intelligence is :
Core capability and an analytical tool
What is at the core of ERP?
What characteristic is not important for quality information?
In relational database, data stores about a person, place, thing, transaction, or event is
called an entity
Primary keys and foreign keys create logical relationships November 6, 2013
Knowledge management is NOT all about knowledge technology
Which of the following is not important in the creation of knowledge?
The insights do not have to be acted upon
Which of the following is an example of data?
A sales invoice