ITM 100 Lecture 1: Ch 1ITM Notes

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

1. 1 the role of information systems in business today. Industry canada: 2011, billion on information communication & tech. 2012, global spending on info systems hardware, software and telecommunications equipment was over . 6 trillion. Management invests a lot of $ of information tech. Smartphones, texting, email, online conferences are essential business tools today. Canadian merchants (and global) are successful at selling goods online through websites (ex: Businesses respond rapidly to changing customer demands, reduce inventories to lowest levels and achieve higher levels of operational efficiency. Supply chains are faster, companies depend on just-in-time inventory to reduce overhead costs and get to market faster. Newspapers are in decline, more people reading online, blogs, videos, websites, social networks. Businesses use social networks tools to connect employees to customers and managers around the world. (ex: fortune 500 countries have fb pages, twitter, tumblr etc. Despite economic slowdown, e-commerce and internet ads are expanding.