ITM 100 Lecture Notes - Lecture 8: Workflow, Explicit Knowledge, Business Process

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Raymond Moss

Document Summary

Knowledge management (km) capturing, classifying, evaluating, retrieving, and sharing information assets. Knowledge management system (kms) supports knowledge management. Knowledge-based assets 2 categories: explicit knowledge - consists of anything that can be documented, achieved and codified, tacit knowledge - knowledge contained in people"s heads. Shadowing: those with less exp. observe those with more exp. Joint problem solving: a novice and expert work together on a project. Collaboration system: an it-based set of tools that supports teamwork by facilitating the sharing and flow of information. Unstructured collaboration (info. collaboration) - includes document exchange, discussion forums, e- Structured collaboration (process collaboration) - shared participation in business processes such as workflow. Content management system (cms) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment: content management systems include: Core competency an organization"s key strength, a business function that it does better than any of its competitors.