ITM 100 Lecture Notes - Lecture 2: Online Transaction Processing, Transaction Processing System, Executive Information System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Raymond Moss

Document Summary

Strategic level - managers develop overall business strategies and goals. Employees evaluate operations to hone the firm"s ability to identify, adapt, and leverage change. Few established processes help evaluate solutions, but not enough for a definite decision. Decisions about producing a new product, changing employee benefits. Employees develop, control, and maintain core business activities that run daily operations. Structured decisions - established processes offer potential solutions. Transactional data - all raw facts contained within a single business process. Stock price, airline reservation number, bank account balance. Analytical information- encompasses all summarized or aggregates transactional data and its primary purpose to support analytical tasks. Also includes external information obtained from outside market an industry sources. Basic system that serves the operational level and assists in making structured decisions. Capturing transaction information using technology to process, store and update data. Analysis of info from external sources and transaction data to create business intelligence.