ITM 100 Lecture Notes - Lecture 3: Iphone 3Gs, Switching Barriers, Product Differentiation

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Raymond Moss

Document Summary

The interaction between information technology and organizations is complex and influenced by an organization"s structure, business processes, politics, culture, surrounding environment, and management decisions. Technical definition it"s a stable, formal social structure that takes resources from the environment and processes them to produce outputs. They are formal legal entities with internal rules and procedure that must abide by laws. Behavioural definition - it"s a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution. Technological change requires changes in who owns and controls info, who has the right to access and update that info, and who makes decisions about whom, when, and how. The organization is devoted to the principle of efficiency maximizing outputs using limited inputs. Routine and business processes routines (standard operating procedures) are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations.