ITM 102 Lecture Notes - Lecture 2: Transaction Processing, Management Information System, Business Intelligence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bob Hudyma

Document Summary

How information technology improves business processes: business processes: The manner in which work is organized, coordinated, and focused to produce a valuable product or service. Sets of activities, steps: businesses: can be seen as collection of business processes, business processes may be assets or liabilities. Increasing efficiency of existing processes: automating steps that were manual (e. g. inventory management, enabling entirely new processes that are capable of transforming the businesses, change flow of information (e. g. online sales, replace sequential steps with parallel steps. Transaction processing systems: perform and record daily routine transactions necessary to conduct business, e. g. sales order entry, payroll, shipping, allow managers to monitor status of operations and relations with external environment. Systems for business intelligence: business intelligence systems for decision support. Business intelligence: data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions: management information systems (mis)