ITM 102 Lecture 1: Week 1

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bob Hudyma

Document Summary

Week 1 information systems in business today. The role of information systems in business today: operational excellence: Information systems and technology a major enabling tool for new predicts, services, business models: e(cid:454). Apple"s ipad, mi(cid:272)rosoft"s soft(cid:449)are deli(cid:448)er(cid:455) (cid:373)e(cid:272)ha(cid:374)is(cid:373), a(cid:373)azo(cid:374: customer and supplier closeness, serving customers well leads to customers returning, which raises revenues and profits, ex. High-end hotels that use computers to track customer preferences and used to monitor and customize the environment: closeness with suppliers allows them to provide vital inputs, which lowers costs, e(cid:454). N(cid:455)gard"s i(cid:374)for(cid:373)atio(cid:374) s(cid:455)ste(cid:373) (cid:449)hi(cid:272)h li(cid:374)ks sales re(cid:272)ords to (cid:272)o(cid:374)tra(cid:272)t. Citi(cid:271)a(cid:374)k"s i(cid:374)trodu(cid:272)tio(cid:374) of atms: governmental regulations requiring record keeping, ex. Information system: set of interrelated components that, collect, process, store, and distribute information, support decision making, coordination, and control, relies on: Information technology: the hardware and software that a firm needs to achieve business objectives, hardware and software are technical foundation and tools, like the material and tools used to build a house.