ITM 102 Lecture Notes - Lecture 5: Operations Management, Capacity Planning, Walmart

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ozgur Turetken

Document Summary

Production management describes all the activities managers do to help companies create goods. Operations management (om) is the management of systems or processes that convert or transform resources (including human resources) into goods and services. Scheduling: capacity planning, managing inventory, assuring quality, motivating and training employees, locating facilities. A transformation process is often referred to as the technical core, especially in manufacturing organizations, and is the actual conversion of inputs to outputs. Operations involves the conversion of inputs into outputs. Is strategy: concerned with developing a long-term plan for how best to use the company"s resources. Degree of vertical integration, to what degree the suppliers are owned by (or partner with) the company. Extent to which outside suppliers are used. Inventory management and control systems deals with day-to-day operations. Five key competitive priorities that can add value for customers: cost, quality, delivery, flexibility, service.