ITM 410 Lecture Notes - Lecture 3: Business Process, Variable Cost, Swim Lane

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Aziz Guergachi

Document Summary

Modeling business processes: defining the scope of process design. Bpm: what is it: body of principles, methods and tools to design, analyze, execute and monitor business processes. In this course, we will focus on bpm based on process models. The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. During this phase, we identify stakeholders, observe, interview, build insight, map the process and its issues. Sipoc: suppliers-inputs-process-outputs-customers: sipoc is a visual tool for documenting a business process from beginning to end. Sipoc (pronounced sigh-pock) diagrams are also referred to as high level process maps because they do not contain much detail. Sipoc, level 1 and level 2 process flows. Process mapping is used to visually demonstrate all the steps and decisions in a particular process.