ITM 410 Lecture 7: Lecture 1- Jan 9.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Lin Ying Dong

Document Summary

Supply chain management: the synchronization of a firm"s processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand, operations management: the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as eternal, customers, operations is the most important part of the organization, the role of operations in the organization, finance: acquires financial resources and capital for inputs, marketing: generates sales of outputs, operations: translates materials and services into outputs, supporting functions: accounting, is, hr, engineering, process view, process is any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for it"s customers (input, external environment (processes and operations), output, components of business process, service and manufacturing processes, differs across nature of output and degree of customer contact, more like a manufacturing process.