ITM 410 Lecture Notes - Lecture 1: Operations Management, Outsourcing, Infor

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Lin Ying Dong

Document Summary

Operations (1), marketing (2), and finance(3) highlight the important of the coordination among the three mainline functions of any business. The following diagram shows how processes work in an organization". External customers: a customer who is either an end user or an intermediary (e. g manufacturer, financial institutions, or retailers) buying the firm"s finished services or products. Internal customers : one or more employees or processes that rely on inputs form other employees or processes in order to perform their work. External suppliers: the business or individuals who provide the resources, services, products and material for the firm"s short-term and long-term. Internal suppliers: the employees or processes that supply important information or materials to a firm"s processes. Nested processes: the concept of a process within a process. Services and manufacturing processes: two major types: (1) service and (2) manufacturing, main differences: the nature of their output, and the degree of customer contact.