ITM 410 Chapter Notes - Chapter 1,1,4,10,11: Operations Management, Marketing Management, Business Process

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Keramati Abbas

Document Summary

Itm 410- chapter 1 [using operations to create value] Operations management: the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers. Process: a process is any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers. Operation: a group of resources performing all or part of one or more processes. Supply chain: an interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers. How processes work: has input and outputs. Internal suppliers: the employees or processes that supply important. Nested process: the concept of a process within a process. Intangible, perishable output: out cannot be inventoried, high customer contact, short response time, labor intensive, quality not easily measured.