ITM 601 Lecture Notes - Lecture 4: Flowchart, Six Sigma, Main Source

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 601
• Professor: Helen Chen

Document Summary

Process analysis at starwood (pages 152 153: please identify problems (must be multiple) within this process. For each problem please provide sufficient description and why it is problematic. The phoenician property of starwood hotels and resorts at scottsdale, Arizona was used as a starting point for a process analysis program, after recognizing that process improvements in one department of a single hotel, could lead to significant improvements companywide; if implemented across the organization. The plan/program in motion was named power of. Innovation or poi as a substitute for using the term productivity . This was done so (as explained in the video) due to the fact that using the term. Productivity might discourage or alarm the hotels during analysis. The poi team tried to address the program by not looking at cuts or layoffs as the main objective, but through the lens of the expectation of the customer/brand.