ITM 707 Lecture Notes - Lecture 6: September 11 Attacks, Year 2000 Problem, Switching Barriers

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 707
• Professor: Nuru Huda

Document Summary

J-trading is a commodity trading company that is based in the united states. They have found success through various operations ranging from acquiring raw materials, importing technology, banking and investing, to manufacturing. September 11th attack, j-trading saw a significant decline in their revenues. To make up for its loss, the company was forced to go through change management. Many companies face an unexpected turn of event, j-trading is amongst one of them. The decision by the company to cut down workforce and reduce expenses was the cause and effect of the many issues in the case. These issues stemmed from it department where the. Infrastructure section employees were overwhelmed with the daily maintenance and operation, they were lacking motivation in completing their tasks as a pc helpdesk which resulted in poor quality services and high turnover rates. In addition, this also caused the company infrastructure to be several versions behind the latest updates.