NPM702 Lecture Notes - Lecture 1: Interpersonal Communication, Sulky
Document Summary
Hunsaker: planning, goal and priority setting, developing employees training and coaching, managing conflict, interpersonal communication, building a power base, motivating and influencing, managing time and managing stress, building teams, decision-making and problem solving, performance monitoring and evaluation. Great man what you are born with. Relational interaction between leader and follower; empowerment. Developing leadership qualities: leadership more than skills. Integrity, courage, humility, balance, fairness (virtues: enthusiasm, passion, concern for others, admit mistakes, give credit, take blame, listen, learn, develop eq, know who you are, what you stand for. Special problems for a new manager: why do so few people succeed at both management and. Joe, the new supervisor of a department, has been under pressure to give sam special favours. Sam has been pressuring joe, saying he would give him support in return. He also said he was entitled because of his seniority and knowledge. Joe to be easy on sam of his connections with a senior manager.
