NPM702 Lecture Notes - Lecture 4: Theory X And Theory Y, Mental Model, Mental Models
Document Summary
How we explain the causes of events or behaviors. We either blame the person or the situation. Overestimate internal (inside us) factors when things go well. Theory x and theory y how you see people. Rational traditional management focused only on the numbers. New" management leadership principles with clear performance standards combined with an emotional connection that makes people feel cared for. Aligning people to a shared vision and commitment involves emotion, not reason. You want people to play with heart. Mental models relates to the mid term. We form a model or way of looking at something based on our. We tend to think of our own assumption as the truth. Mental model of gm ceo"s over the past 30 years. We must question our own assumptions and mindsets or we get trapped in them and old ways.
