BUS 237 Lecture Notes - Lecture 3: Vulcanization, Switching Barriers, Bargaining Power

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Peter Tingling

Document Summary

Productivity paradox: increased investment in information technology combined with small changes in worker productivity. Business technology management: learning outcomes designed by the canadian. Coalition for tomorrow"s ict skills (ccict) that include utilizing productivity and innovation from technology and business skills. Productivity: it allows a company to make either more output from the same inputs, and/or make better / faster outputs. Structure of competition: it can alter the way corporations compete. Benefits to customers: consumer may see cheaper and better goods and services as a result of it and increased competition quickly or with fewer resources and facilities. Efficiency: (cid:498)doing things right(cid:499) business processes can be accomplished either more. Effectiveness: (cid:498)doing the right things(cid:499) business processes that can be accomplished with either new or improved goods and services. Finding a balance between efficiency and effectiveness is the ideal improvement to productivity. Value chain: network of (primary/ support) activities that improve the effectiveness (or value) of a good or service.