COIS 1620 Lecture Notes - Lecture 3: Performance Indicator, Organizational Learning, Business Process

• School: Trent University
• Department: Computing & Information Systems
• Course: COIS 1620
• Professor: Brian G.Patrick

Document Summary

Chapter 2 gaining and sustaining competitive advantage through information systems. How information systems have enabled new business models. A set of related activities that an organization performs to reach its business goals. Consider a car dealership: and the business processes that are involved to sell a car. Focus on efficiency "doing things faster: to execute a business process faster, more cheaply, more accurately, and more consistently. Examples: transaction processing systems, inventory systems, accounting systems, manufacturing systems, functional area information systems. Use information systems to learn (organizational learning) Focus on effectiveness "doing things better: to monitor, control, and improve business processes. Examples: decision making support systems, management information systems, knowledge management systems, machine learning systems, key performance indicators (kpis) Use information systems long-term and company-wide focus on supporting strategy "doing things smarter" to gain and sustain a competitive advantage. Examples: executive information systems, portfolio management systems, forecasting systems which provide aggregate summaries of trends and projections, dashboards.