NURS 300 Lecture Notes - Lecture 6: Organizational Chart, Collaborative Leadership, Organizational Communication
12 Dec 2020
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Conflict: disagreement about something of importance to each person involved. Pros: can lead to innovative and creative decision and positive change. Sources of conflict allocation/availability of resources personality differences differences in values internal/external pressures cultural differences competition differences in goals issues of personal/professional control. Conflict management important part of the change process (with resolution) Leadership and management roles distinguish constructive conflict from destructive conflict. Model conflict resolution behaviours assist parties to identify resolution techniques create an environment conducive to conflict resolution if conflict cannot be resolved, minimize or lessen the perceptions of conflicting parties. Strategies to facilitate conflict resolution open, honest communication private, relaxed comfortable setting for discussion expectation of compliance to results by both sides. Upward communication: originates at some level below the top of the structure and moves upwards. Lateral communication: people at similar levels in the organization. Diagonal communication: occurs when people who may be on different levels of the organizational chart communicate with each other.
