HTM 2030 Lecture Notes - Lecture 19: Central Tendency, Job Performance, Job Analysis

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 2030
• Professor: William Murray

Document Summary

Approximately number of meals to be prepared and served. Few staff vs many staff: generalists vs specialists, organization chart. 1: conducting a job analysis is a process of gathering information used to create a job. Should be one of every title on the organization chart. Interviewing workers and supervisors: includes, nature of the job (objectives and tasks performed, knowledge and education levels necessary, other special skills, completed by, observing people actually doing the job. Levels remain relatively constant requirements of those jobs: variable-cost personnel, number of vc employees scheduled is directly related to business levels. Total labour cost $ is higher during peak periods that non-peak periods, labour cost % should be somewhat constant. Before designing a schedule, managers need to have a good idea about : More data provides a clearer picture of business levels: look at the extremes; find the median (not mean)