MCS 2020 Lecture Notes - Lecture 4: Process Modeling, Customer Relationship Management, Online Transaction Processing

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 2020
• Professor: Nicole Mc Callum

Document Summary

Organization (technical): stable, formal social structure that takes resources from environment and processes them to produce outputs. Organization (behavioural): a collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through con ict and con ict resolution. Business process: a network of activities for accomplishing a business function. Network of : activities transform resources and information of one type into resources and information of another type. Role of information in business processes: business process of moving actual goods and providing series to real people, business process generates information, information is useful to manage business processes. Business process modelling notation (bpmn): an international standard for creating business process diagrams, provides 4 graphical elements that can be used to document a process. Swimlane format: a graphical arrangement in which all of the activities for a given role are shown in a vertical lane.