POLS 2250 Lecture Notes - Lecture 16: Soup Kitchen, Customer Service Training

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Community-owned government: the state wants to empower people rather than serve them, people themselves have greater commitment to resolving issues within their communities, communities are engaged and feel responsible for caring for themselves. If parents are involved and informed, education that is delivered through an institution will be more effective: government cannot force people to be involved but they can create a structure of opportunities. Competitive government: governments infuse competition in the delivery of services, not just to save money on wages & benefits, can have public and private sector competing for opportunities to provide services. Idea is greater efficiency; it rewards innovation, fosters pride and morale of public employees: 3 types of competition: Wednesday, march 1, 2017: more emphasis on measuring things in government and ensuring that they are achieving the objectives that have been set, rewards success by linking pay to performance, accountability, performance, results.

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