MKT 3230 Lecture Notes - Lecture 46: Organizational Behavior, Group Dynamics, Absenteeism

• School: University of Manitoba
• Department: Marketing
• Course: MKT 3230
• Professor: Grant W.Wainikka

Document Summary

Mgmt 3230 managing organistions and people unsw 3rd ed. 5. 1 identify the focus and goals of organisational behaviour. Organisational behaviour (ob): a field of study concerned with the actions (behaviours) of people at work. Three main areas: individual behaviour includes attitudes, personality, perception, learning and motivation, group behaviour includes norms, roles, team building, leadership and conflict, organisational aspects includes structure, culture and human resource policies and practices. To manage employee"s behaviour: manager needs to: - be able to explain why employees engage in some behaviours rather than others - predict how employees will respond to various actions the manager might take - 5. 2 define the six important employee behaviours that managers want to explain, predict and influence. Six important employee behaviours: employee productivity: a performance measure of both efficiency and effectiveness -